OUR SERVICES

Our full-service distribution capabilities provide end-to-end representation of our business partners’ products, while delivering comprehensive service and solutions to our customers in all the countries we serve.
Sales
SALES
 
We have qualified sales teams with extensive relationships and coverage of healthcare professionals, hospitals and clinics. Our sales teams utilise SalesForce, the world's #1 Customer Relationship Management platform.
Marketing
MARKETING

 
Our marketing capabilities enable effective communication about product activities, awareness and education to all stakeholders.
Supply Chain
WORLD CLASS SUPPLY CHAIN CAPABILITY

 
Our warehousing, logistics, demand planning and customer service capabilities are designed to support the products we carry and ensure we deliver excellent service to our partners and customers.
Regulatory
REGULATORY

 
We provide regulatory services in all our 9 countries - product registrations, interfacing with the local regulatory authority, supporting post market surveillance and product recalls, and applications for reimbursements.
Technical Support
TECHNICAL SERVICE

 
We provide technical service capabilities, clinical support and after sales service. We have invested in an infrastructure that provides technical, clinical and administrative support through our manufacturer trained and accredited staff.
Quality Assurance
QUALITY ASSURANCE

 
Our operations and products meet or exceed the local quality requirements. Our local quality teams proactively engage with our partners and various authorities to ensure full compliance.
Sales Operations
SALES OPERATIONS


Our integrated customer management team provides our customers with a single point of contact, providing services such as inbound & outbound telesales, customer support & intelligent credit management.
Business Intelligence
BUSINESS INTELLIGENCE


Our propriety & customised solutions are based on real-time market data & insights. Built on over 100 years of local business knowledge, our end-to-end market visibility serves as a strong foundation for sales planning & execution.
SalesForce

We are using the World's #1 Customer Relationship Management (CRM) platform, further enhancing our relationships with our partners and customers.

SalesForce: Detailed Customer Profile
Detailed Customer Profile
SalesForce: Complete Schedule of Customer Visits
Complete Schedule of Customer Visits
SalesForce: Data Intelligence and Market Analysis
Data Intelligence & Market Analysis
SalesForce: Improved Customer Service
Improved Customer Service

DELIVERING QUALITY

  • Consistent Standards from a Distributor
  • Flexible and Adaptable to work with
  • Clinical Expertise
  • Efficient Systems and Operations
  • Provide Local Market Intelligence
  • Professionally Trained Salespeople
  • Visibility of Doctors Covered
  • Compliance & Code of Ethics